This is an info Alert.
At Walkers Hive CRM (“we,” “our,” or “us”), operated by Walkers Hive IT Professionals, we are committed to protecting your privacy and ensuring the highest standards of security for your personal and business data.
Built in strict adherence with Meta Business Platform & Cloud API terms
TLS/HTTPS encryption for all real-time communications & data syncs
We never sell, rent, or monetize your messages or customer contact lists
Permanent data deletion request SLA fulfilled within 30 business days
1. Information We Collect
2. How We Use Information
3. Data Sharing & Third Parties
4. Data Security & Storage
5. Retention & User Rights
6. Children's Privacy
7. Policy Changes
8. Contact Us
This Privacy Policy explains how our Customer Relationship Management (CRM) application collects, uses, processes, and protects personal data when businesses and end users interact with our platform and associated communication integrations, including the WhatsApp Business Platform / Cloud API.
To provide automated messaging, support workflows, and contact management services, we may collect and process the following categories of information:
Business contact name, email address, company name, and Meta Business Manager identifiers.
Phone numbers, incoming and outgoing message content, message timestamps, delivery statuses (sent, delivered, read), and media files sent via WhatsApp.
IP addresses, browser type, interaction logs, and system performance metrics necessary for system stability, auditability, and infrastructure security.
We process personal data strictly to deliver, operate, and maintain our CRM services. Specifically, data is used to:
Facilitate two-way messaging between businesses and their customers via the WhatsApp Business Platform.
Send automated transactional notifications, order updates, service alerts, and customer support replies.
Manage customer contact lists and conversation histories within the business CRM dashboard.
Ensure system reliability, troubleshoot issues, and prevent unauthorized or fraudulent access.
We do not use customer message content or contact information for advertising, profiling, or any secondary commercial purposes.
We respect data privacy and do not sell, rent, or trade your personal data. Data is only shared under the following strict conditions:
In order to transmit messages across the WhatsApp network, relevant data (phone numbers and message payloads) is processed through Meta Platforms, Inc. under official API terms and policies.
Trusted cloud hosting and database services that operate under strict confidentiality and international security agreements.
When required by law, regulation, or formal legal process to protect our rights, prevent fraud, or ensure user safety.
We apply industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. All API communications are encrypted in transit using standard HTTPS/TLS protocols, and sensitive tokens and database records are securely stored with restricted access and strict credential segregation.
Continuous monitoring, access control policies, and automated vulnerability mitigations.
We retain personal data only as long as necessary to fulfill the business purposes outlined in this policy or as required to meet legal obligations.
Users and business clients have the right to request access to their data or demand complete deletion of their stored records at any time.
Send an email to support@walkershive.com with the subject line “Data Deletion Request”.
Provide your registered phone number or business email associated with Walkers Hive CRM.
Upon receiving your request, our team will verify your identity and permanently purge your records from our active databases within 30 business days, in accordance with Meta Platform data deletion requirements.
Our services are directed exclusively to businesses and adults. We do not knowingly collect personal data from children under the age of 13.
We may update this Privacy Policy from time to time to reflect changes in our services, regulations, or Meta policies. Any revisions will be published on this page with an updated “Last Updated” date.
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Product: Walkers Hive CRM [Smart Enrolls, JustTap Once]
Budhanilkantha-08, Kathmandu, Nepal